Biscuit BirdieVeterinary Club
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New patients welcome!

First visits, minus the first-day nerves

New to the club? Here’s exactly how the first 45 minutes go, what to bring, and how we get your records without you spending a lunch break on the phone.

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A golden retriever puppy with a brand-new name tag, ready for a first checkup

What to bring

Any records you have

Or just your old clinic’s name — one signed release and we chase the paperwork, not you.

A hungry-ish pet

Treats do a lot of diplomatic work here. Skipping breakfast isn’t necessary, just go light.

The actual medications

Bottles beat memory. Toss them in a bag, labels and all.

Your list of questions

Seriously, bring the list. Dr. Hartley collects good questions like other people collect mugs.

The first 45 minutes, mapped

  1. Sniff tour of the exam room while we chat about history, habits, and the drama at the dog park.

  2. The exam itself, narrated as we go. Treats deployed early and often.

  3. The plan, in writing, with prices — plus your intake photo for Rosie’s wall.

Digital intake, coming soon: we’re building an online intake form so the clipboard stage happens from your couch. Until then, booking online already covers most of it — and Rosie pre-fills the rest from your records.

Questions before you commit? Read the FAQ or call (913) 555-0147 — a human answers.