Fair questions, straight answers

The things people ask us at the front desk, on the phone, and in the parking lot. Missing one? Call (913) 555-0147 or email hello@biscuitandbirdie.com.

A pug in round reading glasses and a knit scarf, prepared to review the fine print

Visits & booking

Do I have to call to make an appointment?
No — that’s rather the point of this website. Book online any time of day and you’ll get a confirmation text within the hour during business hours. Phone people are still warmly welcome at (913) 555-0147.
How fast can we be seen?
Wellness visits are usually within the week. Sick pets are triaged the same day you contact us: call first thing and we hold sick-visit slots every weekday for exactly this.
My dog is terrified of the lobby. Any options?
Yes, and you’re not alone. Park in one of the two marked spots, text us “here,” and wait with your dog in the car. We’ll text back when an exam room is open so you can walk straight in — no lobby time at all.
Do you see animals besides dogs and cats?
We see dogs, cats, rabbits, and well-behaved guinea pigs. For birds, reptiles, and exotics we’ll refer you to trusted KC-area exotic specialists — we’d rather send you to the right hands than pretend.

Money & records

How much will it cost?
You’ll get a written estimate before anything happens — exam findings first, then a plan with numbers, then your go-ahead. No surprise line items, ever. Typical starting points are listed on each service page.
Do you take pet insurance?
We work with all major pet insurers. You pay at time of service, and we file the claim paperwork for you the same day — most clients see reimbursement in about a week.
Can you pull my records from my old vet?
Happily. Give us the clinic name when you book and sign one release form; we do the chasing. Records usually arrive before your first visit.

The Lodge & The Parlor

What does my pet need to board at The Lodge?
Current core vaccines (we’ll check your file, or your old vet’s), a recent negative fecal test, and flea prevention. If anything is missing we can handle it at drop-off — one less errand.
Will my dog actually get walked?
Four times a day, plus two group or solo play sessions depending on your dog’s social style. You’ll get a photo report card each evening. Cats board in a separate, quiet wing with window shelves and zero dog commentary.
How far ahead should I book grooming?
Two weeks is comfortable; holiday weeks fill a month out. Request a reservation online and Rosie will confirm your exact time by text the same day.

Answered enough to give us a try?

Book a visit